Brand New Website Launch

Brand New Website Launch

Welcome! Our new website has launched. It’s been under development and now ready to share with you.  The site is packed with fresh content, helpful videos, resources and new services that we can offer you. There’s also a new powerful news section, so...
Customer Insight Leader blog recognised as Top 50

Customer Insight Leader blog recognised as Top 50

We are delighted to announce that our blog, CustomerInsightLeader.com, has been included in Top 50 Customer Insight resources. This annual award from NG Data, recognises those blogs and other online resources that provide valuable insights for leaders. This is the 2nd...
Chairing Customer Insight table at 2017 DataIQ Discussion

Chairing Customer Insight table at 2017 DataIQ Discussion

We are pleased to announce that Paul Laughlin, MD of Laughlin Consultancy, chaired the Customer Insight table at this year’s DataIQ Discussion. Held on 23 Feb, at the Skyloft of Millbank Tower, this day (dedicated to discussion at themed roundtables) was a valuable...
Chairing Panel on Customer Insight & Digital CX Design

Chairing Panel on Customer Insight & Digital CX Design

At FinTech Network’s Customer Experience Conference (#CXC2016), Paul Laughlin chaired a panel on Customer Insight with 3 experienced FS digital CX leaders. Joining Paul for this debate were: Lucy Donaldson (Head of Customer Experience, Strategy & Planning for...