Paul Laughlin from Laughlin Consultancy has been published in September Digital edition of Customer Experience Magazine. His article is a challenge to the new generation of Customer Insight Directors or Chief Knowledge Officers, to remember the criticality of one of their foundational teams. It is entitled, “New Customer Insight Leaders, don’t forget your data teams”.
- Long-form podcast conversation with William Buist and xTen Club
- Training DataIQ Leaders in Data Visualisation
- Speaking on Data Visualisation at CIM Wales Analytics Masterclass 2018
- Hosted webinar on Intelligent Automation for Insurance businesses
- Training DataIQ Leaders in Stakeholder Management during 2018