Paul Laughlin from Laughlin Consultancy has been published in September Digital edition of Customer Experience Magazine. His article is a challenge to the new generation of Customer Insight Directors or Chief Knowledge Officers, to remember the criticality of one of their foundational teams. It is entitled, “New Customer Insight Leaders, don’t forget your data teams”.
- Teaching USW MSc students Agile Project Management
- Supporting MSc in Data Science with University of South Wales
- Data Visualisation skills training for UK Public Sector analysts & leaders
- Published by BPS Coaching Journal, “Behind Closed Doors” book review
- Book Cover Recommendation for Applied Predictive Modelling in R