Laughlin Consultancy is delighted to share that one of our clients (Group Insight team at Royal London Group) has won a prestigious “Team of the Year” award.

At the glittering UK Financial Services Experience Awards, this great customer insight team won the “Team of the Year (Transformational Change)” award.

Well done & best wishes to them all. They are also a pleasure to work with as a client.

Congratulations also to Anne Leiper (Head of Group Insight) and the wider Royal London leadership teams for all the other awards they scooped at this event:

  • Insurance (winner)
  • Business Change (winner)
  • Best Transformation (winner) – congratulations to Consumer team, who are also a client
  • Insight & Feedback – Putting the Customer First (silver)
  • New Product/Product Improvement (silver)

Together with being finalists for: “Delivery of Great Customer Experience – Customer Centric Culture”, “Employee Engagement – Innovation”; “Contact Centres” & “Team of the Year – Loving Your Customer”.

Quite a night for that business. Glad to see their positive change being recognised.