Laughlin Consultancy is pleased to be collaborating with WCL to conduct a global benchmarking survey. We are collaborating via our associate relationship with WCL (ThinkCX).

This research is being carried out simultaneously in every continent and across sectors. It is all being coordinated by The Customer Framework and employs the highly respected SCHEMA® toolkit, which WCL license. Everyone who completes the questionnaire will receive an emailed summary of their response followed by a benchmark of where this places you in comparison with others once the research has closed.

You will get a complimentary full report of the findings when it is published.

If you would like to participate, please click on this link to get started: http://ow.ly/NI7Gq. It takes 20-30 mins to complete. Your scores & company results will not be shared with anyone else, they will only be used as part of the benchmark. We welcome responses from multiple leaders within an organisation, we’ll consolidate views in our report.

The exercise is open until the end of July, but we’d appreciate you completing this survey as soon as practicable.