Paul Laughlin from Laughlin Consultancy has been published in September Digital edition of Customer Experience Magazine. His article is a challenge to the new generation of Customer Insight Directors or Chief Knowledge Officers, to remember the criticality of one of their foundational teams. It is entitled, “New Customer Insight Leaders, don’t forget your data teams”.
- Masterclass for University of South Wales, on Softer Skills for Analysts
- Interviewed on Venturi’s Voice podcast – Humanising Data Insights
- Chairing Real-Time Analytics table at DataIQ Discussion
- Training DataIQ Leaders in Stakeholder Management during 2018
- Training DataIQ Leaders in Data Visualisation during 2018