Paul Laughlin from Laughlin Consultancy has been published in September Digital edition of Customer Experience Magazine. His article is a challenge to the new generation of Customer Insight Directors or Chief Knowledge Officers, to remember the criticality of one of their foundational teams. It is entitled, “New Customer Insight Leaders, don’t forget your data teams”.
- Hosted webinar on Intelligent Automation for Insurance businesses
- Speaking on Data Visualisation at CIM Wales Analytics Masterclass 2018
- Training DataIQ Leaders in Stakeholder Management during 2018
- Masterclass for University of South Wales, on Softer Skills for Analysts
- Interviewed on Venturi’s Voice podcast – Humanising Data Insights